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> The three years of ESU exists only for organisations like government departments that would rather pay Microsoft millions of dollars for patches than pay a competitive wage and hire competent IT staff that can complete upgrade projects on time.

I'm not going to say the wages are fine but the issue is likely not to be the competence of the IT staff, but rather the overbearing IT management processes the U.S. Federal government uses. "Enterprise change management" processes separate from the already-long cybersecurity review processes can add weeks or even months to system updates.

In that kind of construct, you optimize for fewer but larger changes and then it's no surprise to see that there's no time in the project update schedule to update the OS in addition to making all the other long-overdue library / middleware / application changes that also are pending once a change finally can be made.

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I wonder how foreign governments do it? Better or worse
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They hire US-based technology companies who fail in the exact same way.

(rare exception: Gov.uk government digital services; while they're not used for all projects, they are exactly the sort of committed and competent public servants we need more of)

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It can be quite politically valuable to kick the can to the next administration.
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The day-to-day operation of large government bureaucracies is surprisingly immune to elections. The same people stay in the same job for decades, the "churn" only happens at the highest levels, and even those positions tend to outlast changes in the current political party in charge.
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Did you not see what happened in the last year to federal workers?
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Unfortunately this is a good example of kicking the can. Not to the next administration but to after the next elections. Some aspects are felt already but not all.

It's a good time to be kind to your neighbors. No matter their background, they're almost certainly not the ones to be upset at.

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This problem has been "cooking" for 12.5 years, not 1.
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You're off by an order of magnitude, sadly.
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It’s a contractor to the DHS, but I’m not sure that makes it worse or better.
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That's normal in big bureaucracies. I've worked on systems nobody wanted to breath around because nothing could be fixed.
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To be fair, this transpired last year, so they actually had one year and some months before losing extended support.

That said, they should have migrated it years ago.

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