Also, small business contracts likely do not have the same type of language around indemnity/SLAs, so it is easier for the harms of this type of system to go unpunished because those who are harmed are even less knowledgeable.
No one is asking why we are doing all of this, just some vague hand waving that it is inevitable, predetermined, as if we are not taking actions that are leading to these outcomes, that we do not have agency. But if we all tell ourselves that the future is predetermined, that this was always going to happen, then we do not have to own the outcomes.
For alot of people who preached radical ownership within the product, they are not willing to take radical ownership of the product externally besides profit.
It's just like getting Google support.