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I felt the same. I got a few tiles in and then just couldn't figure out what was next. https://cluesbysam.com/help/2025-04-29?state=EDQ%3D. Apparently Tom is Innocent, which I found by trial and error.
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You know Rose or Xena is criminal since there's one under Mary. Paula and Will have only one criminal neighbor in common, so it must be Rose or Xena. All other common neighbors must therefore be innocent.
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This comment is what made me realize the error of my thinking and allowed me to eventually solve it.
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You might be misinterpreting what "neighbor" means or what "to the left" means. There is always at least one choice that can be made logically. If the logical choice is, say, that Jess is innocent, and you say Jess is a criminal, the game won't let you do that choice. Maybe that's what happened to you?
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