It's '00s era CRM and its main competition is Dynamics ('90s era CRM) and SAP ('80s era CRM)...
replyIts customers need big enterprise and there isn't a lot of other competition in that space. Not stuff with an ecosystem of systems integrators buzzing around.
If you don't need all that get Hubspot or Zoho or SugarCRM or something.
Re: HubSpot, not sure if you follow them closely but they've been making some big strides in recent years and imo are a lot more competitive for enterprise than they used to be. That, and they're not a dumpster fire of cobbled acquisitions like Salesforce has become.
replyAt a previous job we were a HubSpot customer that eventually just ended up "upgrading" to Salesforce and having Salesforce really run our whole business.
replyWe even spun off a startup that is essentially a platform on top of Salesforce for that entire industry.
It's competitive but their sales are just as aggressive and it was harder to justify not switching the more we wanted those kinds of features.
It's Jira for sales. Infinitely customizable and reportable, but infinitely frustratable for us rank-and-file plebs.
replyI haven't used an implementation of SFDC that I've liked yet.