I'm sitting in the back of a Lyft car right now... I had to prompt the driver via a phone call to actually try to pick me up at the designated airport pickup spot (you know, where the app has me go), he spent 10 minutes trying to get out of the airport parking lot because he didn't seem to have a ticket, and now his constant pumping of the gas peddle in the sluggish Los Angeles traffic is challenging even my ironclad resistance to motion sickness.
replyHow I wish I was in a Waymo right now! I've never had remotely such a poor experience in a SF robotaxi.
Uber and Lyft took a shit in their mess kits by making their north stars advertised wait time on hail.
replyThis caused them to increase the driver pool beyond the point of competence. That, in turn, required degrading customer service to the point that if I actually need help I have to use the flow that says I was in an accident or raped.
Waymo is neat as a robotaxi. But the reason it wins is they seized the nationwide premium market, a beachhead Uber (and paradoxically also Lyft) left undefended.