This is all positive. Super appreciate what you folks have done. It's clearly hard, well intentioned, and thoughtfully executed.
People might say that the company is doing it for good will, but that is the point, it is better to get the good will of the users by actually helping them instead of being like thousands of other companies which don't even do that. It is a nuanced topic but I feel like we should encourage companies which do good period. (like silksong / team cherry in gaming) etc.
I will look further into this now :p thanks!