They have no interest in doing good service but instead in making money. They don’t have to really answer to anyone. Supposedly the CA government could implement things to improve the lives of Californians that would influence how PG&E operates but CA politicians are bought off by this corporation. So, there we have it
PS The largest and 3rd largest holders of US equity are those CA public sector union pension funds. They have far deeper pockets than PG&E by at least 10x.
Which set things up so the money PG&E makes is a linear function in the money PG&E wastes. -- the regulations set a fixed profit margin, so to make more money PG&E need simply waste more money and pass the cost onto the public which is exactly what they are doing.