How many services have meaningful SLAs for extreme downtime?
replyGithub and (parts of) AWS will give you a small discount at 0.1% downtime, a bigger discount at 1% downtime, and AWS will refund the whole month for 5% downtime. But beyond that they don't care. If a particular customer gets no service at all then their entire $0 gets refunded and that's it.
That was just a feature of the product to be helpful. Not a core function at all.
replyIf you werent willing to pay for an SLA, and they clearly werent going to offer one to you… why is it surprising if literally no promises were made in writing?
replyWhy would they intentionally lose money on your private commercial activity without even that?