They want to expand that value into engineering and so are looking for something they can measure. I haven't seen anyone answer what can be measured to make a useful improvement though. I have a good "feeling" that some people I work with are better than others, but most are not so bad that we should fire them - but I don't know how to put that into something objective.
Most models of productivity look like factories with inputs, outputs, and processes. This is just not how engineering or craftsmanship happen.
(I think it is from "Triumph of the Nerds" (1996), but I can't find the time code)
Microsoft lost its way with Windows Phone, Zune, Xbox360 RRoD, and Kinect. They haven’t had relevance outside of Windows (Desktop) in the home for years. With the sole exception being Xbox.
They have pockets of excellence. Where great engineers are doing great work. But outside those little pockets, no one knows.