That really matters. If they are making a margin on inference they could conceivably break even no matter how expensive training is, provided they sign up enough paying customers.
If they lose money on every paying customer then building great products that customers want to pay for them will just make their financial situation worse.
chasing down a few sources in that article leads to articles like this at the root of claims[1], which is entirely based on information "according to a person with knowledge of the company’s financials", which doesn't exactly fill me with confidence.
[1] https://www.theinformation.com/articles/openai-getting-effic...
I wrote a guide to deciphering that kind of language a couple of years ago: https://simonwillison.net/2023/Nov/22/deciphering-clues/