They seem to be alienating a lot of their users right now in a lot of different products. There's a significant surge in open source software right now and Linux and all the people that are coming over are a bit more than usual. Their customer base seems tired of the game.
Not op, and I generally agree with your assumption but not for Microsoft, as I don't think it's limited to Windows:
Teams, Office (especially online), One Drive, SharePoint, Azure, GitHub, LinkedIn, all became very shitty and partially unusable with increasing number of weird bugs or problems lately.
This is not about individual employees. It’s in the nature of being an employee to be beholden to what’s incentivized by their company’s management and structure.