I wholeheartedly agree companies are doing so bad on customer support nowadays, but I'd argue that there will slways be more fake users than any size of human customer support can take, especially in the age of AI.
replyI honestly believe it's a battle no one can win.
This all goes away if you require social media companies to charge users for access. The addiction to free stuff is what’s really killing the internet.
replyFake phone support users? Of course not. Maybe in a few years.
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