I usually reply with snark dialed up about 50% asking if anyone had actually read the original message. And include detail about how it is not, in fact, "ok"

The other day, I literally had trouble signing into a website... then I tried filling the contact us form, about the bug... only to have that fail... call in, have the person on the other end schedule my appointment, then almost drop the call without actually logging my bug report/complaint about the whole issue that had me calling in the first place.

SHIBBOLEET. I was seriously thinking of this when I contacted them :)