Do you actually not receive their emails? Fidelity uses tracker dots to check email receipt, which drives me nuts, because like any sane person I don't allow emails to load images without damn good reason. My brokerage should not be sending me cute dog photos, thus I have no need of their images.

So they send me an email, send me another email saying they can't reach me by email, then mail me a letter with the same content as the original letter, and mail me an additional letter saying they can't reach me by email.