Where has the DHS made any statement that the app does something that it does not do?
The closest thing I can find is from the 2025 DHS AI use case inventory, where the entry for Mobile fortify states it's benefits are:
"Utilizing facial comparison or fingerprint matching services, agents/officers in the field are able to quickly verify identity utilizing trusted source photos."
The claim is not that the app verifies someone's identity, but that it can potentially find trusted source photos that look similar to the person in question.
The officer could then evaluate the match, and make a determination to their own satisfaction that their subject is one and the same as the person in the database.
[...] an apparent biometric match by Mobile Fortify is a ‘definitive’ determination of a person’s status and that an ICE officer may ignore evidence of American citizenship [...]
https://arstechnica.com/tech-policy/2025/10/ices-forced-face...