Besides, users and developers don't always use software the same way, have the same settings, follow the same forums.
Reminder: we are asking users to give us money in exchange for software.
It’s our job to deliver that working software. It’s not the user’s job to hold our hands and pep talk us into fixing problems. Users can and should find another product that will just do it for them without the whining.
I think the real point of the website, besides joking around, is poking fun at the broke state of the software industry where a bunch of whiny developers and managers will make a million tired excuses for why their software doesn’t just work.
Highlighting bug report and bureaucratic process in response to “your keyboard is jank” is exactly the mindset we need to change.
The point isn’t to start a forum or technical conversation with Apple devs. The point is to laugh at them because their software sucks and “just one more Jira ticket” isn’t going to fix it.
In the case of the iOS keyboard, I remember one bug that made the rounds (in the popular press!) after somebody recorded their typing in slow motion to validate it [0]. Once they documented it, everybody recognized the feeling and felt vindicated; but it took actual work to substantiate.
That’s the work it seems that Apple engineers should be doing. They have the telemetry, the source access, the design documents, the labs, and the time in their day to make a comprehensive study of it. Just as I can say “my car is handling funny around turns” and let it be the mechanic’s job to diagnose what’s wrong in mechanical terms.
There was a time when this humane aspect was Apple’s particular magic: engineering beyond technical requirements to the point of simplicity, ergonomics, “it just works”…
[0] https://www.macworld.com/article/2952872/heres-proof-that-th...
Do you honestly think that the developers working for apple looks at the "keyboard experience" and thinks "yeah this is good"? Of course, not. They are competent developers.
It just seems like, you could stop any iPhone user in the street and ask them "How do you find the keyboard?" And get a consistently negative response, but yet nobody within Apple seemingly has noticed for YEARS.
Everyone says iOS 26 did it, but I strongly disagree, I disabled most options in General -> Keyboard like three major iOS versions ago, and moved to Swiftkey* in iOS 18 (although iOS keeps changing my keyboard preferences back to the default).
*SwiftKey is also a shit-show with the "Your Tap Map" crap you cannot disable, where it moves the keys and makes the thing inconsistent. Just goes to show how bad Apple's keyboard is, when I'll put up with it.
I'm always mistyping and I don't know how to fix it to do what they want.
Fingernails won't trigger a touchscreen. They do matter, though - as your fingernails get longer, you're forced to tap the phone with the side of your fingertip (so the nail doesn't block you) instead of the front.
Then I watched Tim Cook have trouble with tapping the screen multiple times for one action at one of the older WWDCs pre-COVID.
I felt validated and exasperated. Does Tim just put up with this?
She has only been complaining since iOS 26, though.