> Enshittification, also known as crapification and platform decay, is a process in which two-sided online products and services decline in quality over time. Initially, vendors create high-quality offerings to attract users, then they degrade those offerings to better serve business customers, and finally degrade their services to both users and business customers to maximize short-term profits for shareholders.
Also see https://en.wikipedia.org/wiki/Enshittification#Impact which talks of the broadening of the usage of that term.
asserted without evidence and likely false.