I understand not sending the reply via actual email, but the reply should be visible if you want to make this fair + an actual iterative learning experiment.
Yes, Fiu has permission to send emails, but he’s instructed not to send anything without explicit confirmation from his owner.
How confident are you in guardrails of that kind? In my experience it is just a statistical matter of number of attempts until those things are not respected at least on occasion? We have a bot that does call stuff and you give it the hangUp tool and even if you instructed it to only hang up at the end of a call, it goes and does it every once in a while anyway.
That's the point of the game. :)
I could be wrong but i think that part of the game.