That particular cluster has grown significantly since the post was written, and yes there are now quite a few others that are challenging it for the "largest" claim. :-)

These larger ones are fully using the PlanetScale SaaS, but they are using Managed -- meaning that there are resources dedicated to and owned by them. You can read more about that here: https://planetscale.com/docs/vitess/managed

All of the PlanetScale features, including imports and online schema migrations or deployment requests (https://planetscale.com/docs/vitess/schema-changes/deploy-re...) are fully supported with PlaneScale Managed.