I find often that conversations between lawyers and engineers are just two very different minded people talking past each other. I'm an engineer, and once I spent more time understanding lawyers, what they do, and how they do it, my ability to get them to do something increased tremendously. It's like programming in an extremely quirky programming language running on a very broken system that requires a ton of money to stay up.
I'm curious to hear your take on the situation in the article.
Based on your experience, do you think there are specific ways the author could have communicated differently to elicit a better response from the lawyers?