So you're to blame!

You'd have better luck mailing a letter, but to be honest the kind of "sending a letter and getting a reply from the CEO or some sort of higher up" is long gone unfortunately. There is a few exceptions, but all of them are for very old private companies. You will never get a reply from Pepsi as a kid with a new flavour idea. Or Disney about a new ride for that matter.

Ask a kid (preferably one of your own or a niece or nephew, etc.) to write to your local football team and see what happens. Some are good about it, some aren't. It helps if you send a letter to the correct department instead of sending an email to a generic contact address.