In the airplane industry, KPIs and beancounting are just a response to a mindbendingly price-driven marketplace — to the extent that consumers need to be protected by regulations from flying in unsafe planes.

I agree that there's an issue about western capitalism, but I don't think it's in the tension between middle management and craftspeople who take pride in their work. I think the problems arise at a higher level, with the modern-day aristocracy of the capitalist ownership class and the slice of the pie that they capture.