Same with if they become aware of defamation and fail to retract and make a statement. But newspapers will generally also thoroughly investigate themselves to make sure what they are publishing is true.
It’s not libel. Defamation requires a false statement of fact. Marking a website as “unsafe” is an opinion.
The problem is that these gatekeepers of the internet respond to false statements of facts/opinions by so called professionals.
I had cloudflare mark a worker as phishing because a AI "security company" thought my 301 redirect to their clients website was somehow malicious. (url redirects are normal affiliate things)
If the professionals don't understand the difference and cloudflare and google blindly block things, this is scary.
That is more than an opinion. Chrome has a monopoly and should act accordingly. Blocking entry to a website should be a last resort, not just because someone didn't add their website to the whitelist.
I use Ubiquiti as an example for an update they pushed to their UniFi systems a long time ago (5+ years). Some people were configuring their devices to use an https URL to connect to a management console when it was supposed to be http. Before the update, the console accepted http on the https port. After it didn't. That caused devices to disconnect from the management portal and remain offline.
When people complained, Ubiquiti said they realized it would happen, but it "would only affect a tiny percentage of customers." However, most customers that were affected had a 100% rate of failure. One person had something like 600-700 devices that got disconnected and required manual reconfiguration.
A 1% failure rate might be ok for the company, but it shouldn't be if the 1% of people affected suffer 100% failure. The distribution of the failures needs to be considered.
I had my primary domain that my entire family has used for 25 years put on that blacklist. If I hadn't been able to get it removed it would have had a massive negative impact on my life. Had it been suspended by the registry the way the OP of this article describes, I'm not sure how it would have worked out.
So it may be a false positive of .0000000001%, but would have ruined my life. I have 900 entries in my password manager and probably half of them are tied to that domain. Is my entire digital life acceptable collateral damage? Is yours?
I get that's mostly what corporate lawyers argue about, but it's functionally dishonest in this case.