My first transfer was in Sacramento. The entire bus got held up for over an hour because someone saw a man with a knife and security had to search absolutely everyone to try to find it.
Half the stations were literally crumbling, as in the ceilings were falling down and covered in water stains and flecks of black mould. The drivers often turned up hours late, which is apparently expected and normal. The stations tended to be in exciting hotspots such as Skid Row, to cater for the desperate clientele who had no choice but to run the gauntlet.
Also, after the first time I rode it and told everyone about the knife that nobody ever found, people started showing me news stories about the man who got beheaded on a Greyhound in Canada.
Overall I think they have very patchy bus and coach systems and over-index on the worst examples.