AI prompts are designed to simulate empathy as a social engineering tactic. "I understand", "I hear you", "I feel what you are say" ... it is quite sickening. Every one that I used has this type of pseudo feedback.
I also find irony that AI must be designed with simulated empathy, to seem intelligent, while at the same time so many people in power and with money are saying empathy is a bad / unintelligent.
Empathy is the only medium of intelligence one can have to walk in the shoes of others. You cannot live your neighbors experiences. You can only listen and learn from them.
But if you think LLMs can't be equated with professional authorities, just imagine a company that employs lay people to answer calls or chat requests, trying to provide help and guidance, and furthermore, that those people are putatively highly trained by the company to be "aligned" with a certain set of core values. And then something like this happens and the company is just "oh well, that happens". You might even imagine the company being based in a society that's notoriously litigative.