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Thanks for the insights!

We have been doing something similar but it sounds like you have come further along this way of working. We (with help from Claude) have built a similar tool that you describe to interface with our task- and project management system, and use it together with the Gitlab and Github CLI tools to allow agents to read tickets, formulate a plan and create solutions and create MR/PR to the relevant repos. For most of our knowledge base we use Markdown but some of it is tied up in Confluence, that's why I have an interest in that part. And, some is even in workflows are in Google Docs which makes the OP tool interesting as well -- currently our tool output Markdown and we just "paste from markdown" into Gdocs. We might be able to revise and improve that too.

by graeme11 hours ago|

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Thank you! Sounds like a fantastic setup. Are the claude code agents acting autonomously from any trigger conditions or is this all manual work with them? And how do you manage write permissions for documents amongst team members/agents, presumably multiple people have access to this system?

(Not OP, but have been looking into setting up a system for a similar use case)

by sothatsit2 hours ago|

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This is all manual, so people ask their agent to load Jira issues, edit Confluence pages, etc. Users sign-in using their own accounts using the CLIs, so the agents inherit their own permissions. Then we have the permissions in Claude Code setup so any write commands are in Ask, so it always prompts the user if it wants to run them.