Getting small details right is something everyone thinks is obvious. But how to achieve it without becoming mired in processes and keeping work going is a skill that is very difficult to cultivate and a very difficult problem to solve. Requiring a lot of clever people skills. Warms my heart to hear stuff like this.

This reminds me a lot of my recent trip to Japan. The country isn't such a delight to be in for anything special, it's just clear that _they put the effort in to doing the things most people know they should be doing_. It's this discipline?