I say this as someone who switched to Krita and canceled CC subscription.
I'd prefer looking at what (potential) consumers actually do rather than what they say. "Saying" is a really weak signal.
I am one of those people: 1. Absolutely despise the lightroom being subscription and 2. Haven't switched yet.
There are moats and capabilities and friction. Not every vote with your wallet is a ringing endorsement. I have 15 years of lightroom databases over 100k photos so switching is hard. At the same time those are from the time I did a photography side gig, now I don't so monthly cost for no monthly gains really peeves me.
So it absolutely is a successful business decision and it absolutely is widely despised by customer base. Both are true :-)
I think a much more useful question is whether some arrogance is necessary to succeed. I personally think it is. But we are discussing a post mortem here, and the author is (in my opinion) clearly beating around the bush and using "the time wasn't right" to hide what may be uncomfortable truths.
Is a post mortem valuable if it doesn't address these face first? I am not the one with all the answers here, but what I am used to in mature tech teams is that the uncomfortable parts are usually the most important in any post mortem.
There are plenty of stories about companies that failed because the timing was wrong, and then see another company succeed in their place later on. That doesn't mean failure simply means "the timing was wrong" - you are putting a lot of weight on society adjusting to your belief. Consider that venture capital often invests in hundreds of founders like this, betting that at least one of them wasn't wrong. That's not statistically in your favor.
It is OK (in fact it is valuable) to fail and conclude that your signals may have been wrong. There's a reason some venture capital funds prefer investing in people who have failed before.
I mean, if you keep ignoring stuff that undermines your beliefs that's the definition of arrogance.