This is a great point. In Didit you can already configure this kind of flexibility. For example, you can set rules like “if email/phone = X, skip ID verification” or route the user through a different flow.

We also built a case management system so support teams can manually review cases, approve/decline them, or override decisions when needed. Automation handles most cases, but humans can step in for the edge cases.

This sounds innately wrong. When we think of celebrity clients traveling but skipping any identity checks because their entourage can vouch for them and don't want to hassle them - then who's to say later whether that person did or did not travel to that island or authorize that money transfer?

Instead, this should be handled not by fudging identity verification but by skipping it and maybe tagging the skip event with some verified identities of the people authorizing the skip.