I'm rethinking the sources of value moats are built around. It seems like the landscape is changing and dimensions such as location, perspective, experience, and attention weigh more than they used to.
> but how long before somebody simply saw that feature and replicated it?
This is a good example. The, idk, "value store" of your org just switched from products and services to the employees who understand your process from a couple angles and can write well.