She prefers a phone, but has difficulty even doing most of the things you or I would want to accomplish. It is mysterious to her, because the phone makes it difficult and sometimes even nearly impossible, and so she acts like that is impossible. When the google screen only shows you two results, you give up if there's no clear answer in two results. When the phone screen shows 20 words on it, you think reading 1500 words is an ordeal. Cluttered pages not quite fixed with adblock can have the clutter ignored on a large monitor, but when there is no adblock and the screen is 3 inches wide, the clutter drowns out the signal completely.
Phones may be an entire computer, but they are a deliberately crippled computer that makes reading text input difficult, writing text input even more difficult, and makes thinking most difficult of all.