Some minor UX enhancement SaaS of the most recent VC-funded wave will do. Maybe those who forgot how to invest in R&D and spent last 20 years just fixing bugs. There’s plenty of SaaS on the market that offers added value beyond the code. Data brokers. Domain experts, etc. Even if homemade solution is sometimes possible, initial development costs are going to be just one of several important factors in choosing whether to build or to buy.
replySaaS are not going exctinct. This reminds me of the LinkedIn posts saying they clone Slack in two hours, copying the UI, etc. Yeah, if you think Slack is private chat rooms then you should use IRC for your company.
replyOne of the most valuable things about Slack is the ecosystem: apps, API support, etc. If you need to receive notifications from external apps (like PageDuty or Incident.io or something like that), good luck expecting them having a setup for your own version of the app. Yeah, some of them provide webhooks (not all of them), but in the end you have to maintain that too...
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replyjira is a perfect example of an abysmal product that was marketed well.
replyYes, it seems like it got to some tipping point around 2013 where so many product and management people were familiar with it, and from there it became this “industry standard” that management always wanted everyone to use.
replyAlso though, I feel like being attached to Confluence helped it because there is a lot less competition in the world of documentation wikis than there is in task management.