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Many call centers have these privacy messages that play before you're actually put on hold. Just use the same feature with a 15min of waiting music.
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Ah, so that the music changes and/or clips when you jump into the call queue. That way, you know you just got mishandled for 15 minutes. Diabolical.
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Wouldn't be surprised if they have their own internal PBX system with a SIP trunk
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Sigh. VoIP makes everything less interesting.
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I mean, any system has the ability to play a message before putting the call into a queue. Make the message fifteen minutes of muzak…
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