This comment is so spot on, it’s also big in military circles, especially over past 15 years. It can even be said that frequent (over) use of acronyms is based in insecurity

This one is a call center metric. Similar to after call work or first call resolution. This one, I believe, is average handle time.

If you're not part of their industry, just look up the acronyms instead of getting mad. "Audience" is laughable, they are not posting solely for your entertainment.

And my guess is "average hold time." If you use your brain, you can figure most of them out, unless they are adversarially confusing acronyms.

That highly prestigious in-group of call-center workers....

It's just jargon. Sometimes people forget that their jargon isn't universal.

Musk's Acronyms Seriously Suck memo:

https://gist.github.com/klaaspieter/12cd68f54bb71a3940eae5cd...