For the masses, it's pure practicality.
My mother calls up geeksquad when she has a problem with windows. Who do you call when you have a problem with debian or ubuntu or arch setup to use kde or gnome or xfc using wayland or x11 with systemd or launchd or ...
When her printer dies, does she go to the store and buy a new one, or does she get online to research what's compatible with her distro?
The expertise required to cover the surface area known as "linux on the desktop" is going to make that a much more expensive call, and a "i can't help you with that" from anywhere she can buy a printer in person.
I honestly think there are many distros that are more than up to the task of handling normal users and providing an objectively better, easier, less hassling experience than windows out of the box.
Windows is horrifically awful. Everything it does is completely, thoroughly enshittified. User experience and quality control are a distant memory. If you're so jaded to it and just letting it happen, I highly recommend getting on Linux ASAP- it's not like it was 5 or 10 or 20 years ago; the desktop experience is just good. If you absolutely need Excel or some other Windows software, look for the cloud version, find an alternate workflow.
>>Who do you call when you have a problem with debian or ubuntu or arch setup to use kde or gnome or xfc using wayland or x11 with systemd or launchd or ...
Any AI. they all have libraries worth of troubleshooting sessions and successful linux troubleshooting workflows and documentation and so on in the training data. Agentic training and operator training flows often include Linux environments, specifically. Any IT person worth half a damn is going to be using AI and will be more than capable of resolving anything it is possible to resolve. Support your local independent IT businesses, too.
But again, get the Linux PC working and I'd bet a good donut that it takes less work to maintain and is easier to use - even for our moms.
I think you're incredibly disconnected from how most people use computers, and how most people hate computers, because they're a means to an end that often just get in the way.
My mom isn't going to use AI, or go to a library and read books, or read documentation about who knows what, to fix her computer. She's going to do as most people do: if something goes wrong, you take it to a place to fix it. And, that's good. Computers should be boring things that help you get actual things done, with the OS being something that lets you open apps, just as all the subsystems in your car are just something that lets you push the gas and get somewhere.
> that it takes less work to maintain
What is "maintain"? This concept does not exist for the average user. What they see is that their system sometimes reboots, or takes a bit longer to turn on, for some sort of update. Who knows, it just does that sometimes. There's literally nothing beyond turning it on and off, and opening apps.