> I've felt like its a little unfair to judge the uptime of company platforms like this; by saying "if any feature at all is down, its all down" and then translating that into 9s for the platform.

This is definitely true.

At the same time, none of the individual services has hit 3x9 uptime in the last 90 days [0], which is their Enterprise SLA [1] ...

> "Uptime" is the percentage of total possible minutes the applicable GitHub service was available in a given calendar quarter. GitHub commits to maintain at least 99.9% Uptime for the applicable GitHub service.

[0]: https://mrshu.github.io/github-statuses/

[1]: https://github.com/customer-terms/github-online-services-sla

(may have edited to add links and stuff, can't remember, one of those days)

You're right that labelling any outage as "Github is down" is an overgeneralisation, & we should focus on bottlenecks that impact teams in a time sensitive matter, but that isn't the case here. Their most stable service (API) has only two 9s (99.69%).

They're not even struggling to get their average to three 9s, they're struggling to get ANY service to three 9s. They're struggling to get many services to two 9s.

Copilot may be the least stable at one 9, but the services I would consider most critical (Git & Actions) are also at one 9.

This company is part of the portfolio of a $trillion+ transnational corporation. The idea that we can't judge them, when they clearly have more resources than 99% of other companies on this planet, doesn't hold up to any scrutiny.

Why defend a company that clearly doesn't care about its customers and see them as a money spigot to suck dry?

There's a completely reasonable comment by jamiemallers on this thread which is marked as 'dead' even after vouching. Not sure what's going on there.

It doesn't help that almost all of the big tech companies talking about 5 9s are lying about it; "Does it respond to the API at all, even with errors? It's up!" and so on. If you spend a lot of time analyzing browser traces you see errors and failures constantly from everyone, even huge companies that brag a lot about their prowess. But it's "up" even if a shard is completely down.

The five nines tech people usually are talking about is a fiction; the only place where the measure is really real is in networking, specifically service provider networking, otherwise it's often just various ways of cleverly slicing the data to keep the status screen green. A dead giveaway is a gander at the SLAs and all the ways the SLAs are basically worthless for almost everyone in the space.

See also all of the "1 hour response time" SLAs from open source wrapper companies. Yes, in one hour they will create a case and give you case ID. But that's not how they describe it.

[dead]