or Netflix, or Amazon, or Uber, or PayPal, etc… Netflix and Amazon both were competing against brick and morter that were everywhere. Blockbuster was in every town, usually in every major neighborhood. The thought was that on Friday night people wanted to get a movie they wanted, not just happen to have the movie that was shipped to them. And then with streaming it was "the content on Netflix is old and dated, who would want this?" They slowly ate from below. Blockbuster scrambled with their own mailed disc offering. And died before it even had a chance to confront streaming.

Repeat this story with B&N where people said that you had to browse the books physically. You couldn't just blindly order online and wait two weeks to get the book (remember they got big before "2 Day Prime").

With PayPal it was about "they don't understand banking or payment -- and it wants to be both?!".

For this OpenAI experience, it doesn't sound great. I have accounts with these places I buy things from. I want to make sure I get my Prime shipping and digital discount via using the Amazon app. But if you could find a way to integrate my accounts all into ChatGPT things might be different. In the same way I used to never use Apple Wallet, but now it really is my go to place for everything I have a card for. I don't have to worry about having my grocery loyalty card or my football season tickets with me or my car insurance card. It's all in wallet. The Apple Wallet sucked until it was suddenly great.