I guess apps can only handle a discreet set of pre determined problems, whereas LLMs can handle problems the company hasn’t foreseen.
replyDon't LLMs still have to interface with whatever system allows them to do things? Or are they really given free range to do anything at all even stuff no one considered?
replyI imagine they just help with triaging the customers query so it ends up with the right department/team. Also probably some tech support first in case it can solve the issue first.
replybut... they could add the LLM to the app
replyLet's take Zawinski's old law up a notch:
reply"Every program attempts to expand until it has a built in LLM."