> Not what happend to Office.com or what you think about their products.
replyI don't understand this point. Are you suggesting that less people being happy with their product and thus less people buying it is not related to the valuation of the company and their stock?
> Also, you and me are not the customers. Govs and corporations are.
Huh?
I get you're trying to make a point about the bottom line, but that doesn't mean the bottom line is impervious to bad product decisions or that the people who are paying for their products are not in fact their customers.
Parent is pointing at the fact that the relationship between our perception of MS products and their financial success is highly inelastic. The bottom line isn't impervious to bad product decisions, but there can be a large number of user hostile decisions that PMs push through that still increase revenue on the whole even at the cost of user satisfaction, before they move past the optimal point in the payoff curve.
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