I worked tech support at an ISP and despaired when someone with a Packard-Bell called in. First, they'd let you know it, as though they were telling you they had a high-end Real Computer. Second, you instantly
knew it'd have a cheap POS LT Winmodem that would only train up to 28.8 if the wind was blowing in the right direction, and would buffer underrun if the user tried playing an MP3 while they were downloading something.
Ugh, I despised dealing with that gear.