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>I definitely just type 'Miguels' into the browser

So you open safari first. I think that’s a step further than what’s being described.

Many people it’s just “hey siri, book a table at Miguel’s.” And then click whatever app, web result, or native OS feature pops up.

It’s a chaotic crapshoot that I have never been able to stomach personally. For others, that’s just called using their phone.

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This is pretty much what I meant. Even if the browser is what comes up, the fact is the user isn't interacting with the browser as a browser. They're interacting with their phone through an app (voice => search). They don't understand website URLs, or what search engines are doing. That makes it harder for them to return (engagement metrics!) than tapping the icon on their phone that opens up directly to the app.

It's also why so many websites try to offer push notifications or, back when it seemed like Apple wouldn't cripple it, the "add to home screen" or whatever CTA was that would set the website as an icon. Anything that gives the user a fast path back to engaging without having to deal with interacting with the browser itself is what PMs and marketing want.

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I recently took a trip to Hawaii, particularly Maui. I've never been before, but I hit the weather lottery and got to experience the Kona low system that raked the island with copious rain. Anyway... What I found, in the areas that we were staying, was that there were a lot of food trucks that looked to have great coffee, poke, food in general. But with the weather it was unclear if the food truck was 1) accessible 2) open due to other weather issues.

What I found was that none of these food trucks (and even some relatively nice restaurants) had operational web pages. One had a domain but, for some apparent reason, they posted the menu to <some-random-name>.azurewebsites.net. And that page just... Didn't work. The rest got even worse. Most had listings on Google Maps, but the hours and availability did not reflect reality. We went to a coffee food truck that wasn't there, even though the day before they had commented on a review. Then we had others that had a link to an Instagram page of which some claimed to house their "current" hours and location, yet we tried going to two of them and both weren't open.

It's 2026. If you have your business on Google Maps you should be able to update hours and availability quickly. But beyond that it costs almost nothing to host a simple availability page on a representative domain. And even if you don't want to deal with the responsibility of a domain, there are multitudes of other options. Now, I'm guessing that this isn't the norm for most of these vendors, at least I hope. But we weren't there during the worst of the rain, we hit the second low that went through in our timing. So while it was a significant amount of rain and some of the more treacherous switchback roads were closed - I'm talking about food trucks that were off of very accessible main roads & highways. My SO reached out via IG to about a half dozen vendors and only one responded 2 days later.

Clearly tech and simple services like availability and location that is easy to update is not accessible (or known) for these types of businesses. But it definitely does not require an app (nor should it). Having these simple "status" sites would have made the friction the weather caused significantly less than what we experienced. I don't want an app when I'm trying to find out if a restaurant is open. I, personally, don't find apps any more responsive. In many cases a lot of web sites are littered with far too many components that are not required. I've been doing a lot with Datastar and FastAPI recently and some of the tools I've thrown together (that handle hundreds of MB of data in-browser) load instantly and are blazing fast. So much so that I've been asked how I "did that". It's amazing how fast a web app can be when it's not pulling data from 27 different sources and loading who knows what for JS.

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I want to be really clear that I'm not trying to argue with your experience, just to understand it... but:

> However even then, I'd rather have an app for them where I can enter in the items I want to order.

Really? You want to download a different app for every restaurant you order from?

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