You are correct. I agree 100%. It's easy to be great when it's on a tiny scale.
replyBillions in profit may unblock scaling customer support beyond scrappy startup minimums
replyHowever (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings
> and the brand harm is inconsequential
replyThat's the thing though. Google have destroyed their brand through these kinds of actions, over many years.
Those are not matter-of-fact saving, but rather significant savings
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