If you scroll up, there's a link to an example of why at the very top of this page.
replyWhy should we be beholden to the two mega-corporations who control the smartphone market?
replyYou can certainly get a smartphone from another company and run AOSP.
replyBut the problem isn't that this guy didn't want to use a smartphone, it's that he literally has never bothered to learn.
Why should society cater to those that literally don't care to learn the essentials?
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replyIf you work in an industry that is solely based off of customer delight, stories like these are what you are looking avoid due to brand damage. It is going to cost more time/energy to deal with the backlash than just coming up with a simple solution in the first place.
replyIf your imagination is that anemic then the process is compete.
replyRight? This is no country for old men.
replyprivacy for one.
replyBecause the future will be very dystopian if we place two tech companies as gatekeepers of everything in life. If Google locks your account and won't help you (which happens!), you don't want that to also take away your ability to bank, go to baseball games, etc.
replyIf that is your threat model (it isn't for 99.999% of people), you can set up your own email domain for few bucks a year and it takes 20 minutes. Now no one can debank you and take away your ability to go to baseball games simply by killing your email.
replyBut that's not the reason the guy in the video isn't using a smartphone. It's because he literally never bothered to learn or keep up.