> It is not reasonable to expect them to quickly learn new things that are constantly changing.

Of course it is. Maybe if we didn't normalize people refusing to learn things for no other reason than "I don't wanna" they'd have better neuroplasticity.

> it's very reasonable to be 80 and decide "I don't want to deal with learning how to use a smartphone and getting one".

I agree with you 100% on this but it doesn't logically follow from that that you get to make the Will Call clerk for the Dodgers print your ticket for every game even though you've been told for multiple years that season tickets are going paperless as an anti-scalping measure.