If this requirement was in place they would be a bit more careful about terminating accounts because the cost equation would incentivize it. Maybe they would be more careful in their automation or require more than one level of human review before cutting off access.
These companies are gatekeepers for their platform. It isn’t crazy to require them to act more responsibly.
Start worrying about the erosion of your rights as a consumer.
For instance I don't think to this day it is possible to operate a Mastodon server and be compliant with GPDR and the UK online safety Act. There was the famous case of LFGSS forum about to shut down due to the former, the forum was kind of saved by a group of individuals willing to take the risk but the founder stepped down from fear of legal risks.
There hasn't been home raided and servers and personal computers seized yet but that doesn't mean it can't happen and technically any EU or UK volunteer hosting some forums or open source based social media that isn't GPDR or online safety act compliant could be at risk. For most I believe it is not that they don't want to be compliant but they aren't aware of that and/or don't have the technical means without further development on the software they are using and despite them not abiding to their own user rights, most of their users would be more sad to see them shutdown than the current status of not obeying the law.
It wouldn't. For example, before Gmail, email was often free or nearly free (bundled with your internet service), but in most cases, you could talk to a human if you had issues with the service.
What we couldn't do is turn these business models into planetary-scale behemoths that rake in hundreds of billions of dollars in revenue. In essence, you couldn't have Google or Facebook with good customer support. I'm not here to argue that Google or Facebook are a net negative, but the trade-offs here are different from what you describe.
The contrasting approach, where one designs a platform that remains secure even if the owner is allowed to run whatever software they like, may be more complex but is overall much better. There aren’t many personal-use systems like this, but systems like AWS take this approach and generally do quite well with it.
There's a lot that one can gripe about Amazon as a company about, but credit where credit is due -- their inversion of responsibility is game-changing.
You see this around the company, back to their "Accept returns without question" days of mail order.
Most critically, this inversion turns customer experience problems (it's the customer's problem) into Amazon problems.
Which turns fixing them into Amazon's responsibility.
Want return rates to go down because the blanket approval is costing the company too much money? Amazon should fix that problem.
Too often companies (coughGoogleMicrosoftMetacough) set up feedback loops where the company is insulated from customer pain... and then everyone is surprised when the company doesn't allocate resources to fix the underlying issue.
If false positive account bans were required to be remediated manually by the same team who owned automated banning, we'd likely see different corporate response.
"Financially, it was a year of record performance. Revenue was $281.7 billion, up 15 percent. Operating income grew 17 percent to $128.5 billion." https://www.microsoft.com/investor/reports/ar25/index.html
So don't be so naive to tell us that 1-2 additional people to handle the appeal process is anything but rounding error in their balance sheet.