Regardless of what the maintainer says of their abuser after being abused, the point I think you are getting stuck on is this:
Creating a system which locks you out if you don't speak to a human isn't de-facto malicious.
Having support where you can't speak to a human isn't de-facto malicious, either.
Doing both at the same time, however, is de-facto malicious. Some executives likely got bonuses for doing it, too.
i interpreted that as you saying i am the hostage of microsoft, and have stockholm syndrome, therefor am speaking well of (defending) microsoft.
if i misinterpreted that, my bad. are you calling jason the hostage?