Several years back when I applied for a Google internship, I missed some emails from my recruiter (soandso@google.com) because they went to my gmail spam folder.
replyThere is a good reason for this. Part of Google maintains the principle that their own traffic has to go through the same classification process as all other mails. Other parts of Google can't stop themselves from sending spam from what are supposed to be gold-plated VIPs. Consequently, some of Google's own behaviors have poor reputation and some legitimate transactional messages are collateral damage.
reply> Other parts of Google can't stop themselves from sending spam from what are supposed to be gold-plated VIPs.
replySeems like a badly run company.
(Insert that caricature of the MSFT org chart with guns pointing in all directions.)
at that scale i don't believe it is possible to do much better on this particular issue at least.
replyMake email reputation a performance metric for upper-level managers, and the situation will improve within hours.
replyMSFT has same policy. Office365 does not treat Microsoft.com emails any differently. Only exception is Office365 transactional emails.
replyThis seems logical, you don’t want your service to get a bad rep because some internal division marketing team goes dumb. Also, security in case individuals get hacked.
> Some days it'll mark legitimate transaction emails from major companies as spam
replyI get legitimate transactional emails intended for someone else and those senders refuse to stop them because I'm not their customer and only their customer can request account updates. Those get marked as spam.
It's gotten to the point that I don't open emails from Sendgrid support because 4 out of 5 are poorly disguised phishing attempts.
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