> Because the customer's users are the money.

That's exactly what I'm talking about. The end desire is money, not something else. Not users' comfort, for example. That B2B platform is present because everyone wants money.

Most tools (if not all) charge for services not merely for costs and R&D, but also for profit. Profit rules everything. Users' gained utility (or with the hip term "value") is provided just for money.

Yes, we need money to survive, but the aim is not to survive or earn a "living wage". The target is to earn money to be able to earn more monies. Trying to own all.

This is why enshittification is a thing.

The customer is the money. If the customer cares about its users then they are the money.

Then you have the user is the product the customer is the advertiser situation. You please the customer enough to have a product to sell to advertiser.

And this before we even touch deceipt. E.g. lying to the customer to make more money.

companies work for their shareholders

kinda

they work for where the power lies. even shareholders get fucked too.