Although I will say it's been nice to have them give more transparency around their actual soft cap numbers.
Storage was already a hairy beast with the original setup, and it would be much better if they had defined limits you could at least know about (and pay for).
Hadn't even considered your obvious point, a good one!
I had to give up and delete plenty of data because of this. That data was important to me, but not important enough to pay their ransom.
Once growth slows, churn eats much of the organic growth and you need to spend money on marketing.