Moloch demands babies be scarified to generate maximum profits!
For one, this is a very US concentric way of thinking. Secondly, if a human person thought like this we'd consider them to be an anti-social psychopath, which directly conflicts with the more recent SCOTUS ruling that companies are humans too.
So, yes, we have legally mandated companies be evil. It's been working out well for us in the US as prices skyrocket and any competition is bought up or abused with patents/IP.
No denying that. SaaS started with a user problem at the center of it and as they scaled, forgot about an individual user. This only presents the user frustration and a possible solution to it.
If you're building for individual users you're not going to succeed. We all prioritize for broad success from the beginning.
I'm very into the idea of inversion of control and giving users this flexibility but I agree with GP that the SaaS company critique is misplaced. I hope you find enough success with 100X that you end up coming to the same conclusion.
I'll also add that one of your video examples is essentially a Twitter spam generator; is that the kind of feature you think SaaS companies should be prioritizing?